This section provides an overview of the steps for working with CWP from website planning through to maintaining and upgrading a site. 

The CWP journey 

  1. Before starting
  2. Getting started 
  3. Development
  4. Going live
  5. Maintaining
  6. Upgrading 

Building plans iconBefore starting

This section will give you all the necessary guidance and contact details to get your business case off the ground.

How to plan your website lifecycle

Request a personalised demo


Add image iconGetting started

Once you've decided CWP is a good fit for your agency, you will need to request pricing and a new stack through DIA. 

Request pricing

Request a new stack

Choose optional extras


If you have just joined CWP as a Relationship Manager or Stack Manager, start by reading:

Roles and responsibilities

What to do after my stack goes live 

How to manage your stack

Code snippet iconDevelopment

Once you are ready to develop your site, we will guide you through installing the available themes and modules, to make sure the development process goes smoothly.

What to do after my stack goes live 


Developers and technical roles will need to know: 

How to manage your stack

How deployments are managed

The difference between UAT (testing) and live

Rocket iconGoing live

This phase prepares you for the pre-launch and the launch of your site. You can have your code reviewed and other team members trained in using the CMS – all is ready for a successful launch.

Requesting a code review

SSL Certificates

Switching from old hosting (DNS)


Cog iconMaintaining

Once your site is live you will need to maintain it to keep up-to-date with the latest software releases and security patches. You will also be able to share your code with other agencies to help improve CWP for all agencies.
If you do have an incident or issue with your site you can access the Service Desk for help. 

Patching, upgrades and change management

Release management

Releases and changelogs

Sharing code

Changing or removing a stack

CWP recipe support timeline 

Logging an issue 

To request any CWP services from Silverstripe or access your reports, you will use the online service desk. Read the service desk section for information about requests. To access the service desk, click the link at the top of the page.

Incident management procedures

Access the service desk for help(external link)

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