What is happening?
We're launching the new Service Desk starting at 19:00 on Friday 19 February 2021.
As part of our commitment to improving customer service and security, Silverstripe is improving the way it manages your support tickets.
To achieve this, we'll be changing the software solution that we use to manage your support tickets. It gives us the opportunity to provide you with a completely overhauled (and much more user-friendly!) interface for logging and managing your support tickets.
When is this happening?
We'll be launching the new Service Desk starting at 19:00 on Friday 19 February 2021, completing work no later than 08:30 on Monday 22 February. During this time, you'll be unable to log new support tickets with the Service Desk. This Change Window gives us maximum time to rollback with minimal disruption to your website, should anything happen.
If you have an urgent incident during that evening, please ring (04) 974 6804; this change does not impact our 24/7 support.
Want to know more?
Check out our full description and frequently asked questions here.