What is an instance? 

A instance (small, medium, or large) provides two environments, one for production and one for testing. Agencies can request one or more additional environments for development/testing purposes. Agencies can also request customised instances with different attributes and choose optional extras to suit their specific requirements.

All instances include 24/7 helpdesk with phone and web-based contact. Website uptime is measured against a monthly 99.7% uptime service level agreement.

 

Mini

24/7 On-call for outages & Service Levels
No Co-fund hours
Backups
50,000 pageviews/month
5,000 pages in CMS
4GB RAM
20 GB EBS
2 burstable shared vCPU
(24 CPU credits/h)
Network bandwidth typically up to 10,000
Traffic
25GB per month
Serviced Monthly

Small

24/7 On-call for outages & Service Levels
2hr Co-fund pool
Backups
10,000 pageviews/day
5,000 pages in CMS
2GB RAM

20GB HDD
(5GB for site)
1 vCPU
Network bandwidth 128kbit
Traffic
2GB/day
Serviced monthly

Medium

24/7 On-call for outages & Service Levels
4hr Co-fund pool
Backups
100,000 pageviews/day
25K pages in CMS
4GB RAM

40GB HDD
(20GB for site)
2 vCPU
Network bandwidth 512kbit
Traffic
15GB/day
Serviced weekly

Large

24/7 On-call for outages & Service Levels
6hr Co-fund pool
Backups
750,000 pageviews/day
1M pages in CMS
8GB RAM

80GB HDD
(50GB for site)
4 vCPU
Network bandwidth 1024kbit
Traffic
25GB/day
Serviced weekly

  • Network bandwidth is shared by all agencies. Each instance contributes to the shared pool. A further quantity of 1280 (national) and 320 (international) kbits is also shared and provided as a baseline.
  • Service cycles. Reports are automatically published to the Service Desk on a regular basis (known as the Service Cycle) and the platform provider will perform software upgrades.
  • Backups cover the production environment only. The UAT (test) environment can be backed up as an optional extra cost.
  • Co-funding pool. Each month, a number of hours are added per instance to a co-funding pool. The Lead Agency consults with Participating Agencies as to how best to use the pool to improve the CWP.

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